We design our products to be your lifelong partners. Therefore, we provide repair services to all Motherhouse products to ensure they last you a lifetime.
Under normal use, in the event of a defect, we will repair or replace the part free of charge within 6 months of purchase. After the 6-month warranty period has expired, we will accept repairs for a fee.
*Excluding some products such as stoles/scarves.
The following are the various situations that may occur:
Jute Cloth Replacement
If the jute is worn, you can replace it with a new one. However,if you do not want to replace all you can just change for the damaged part.
Metal Part Replacement
We will provide maintenance service when the metal parts are aging or fall off. (From all hidden buckles to leather buckles, various parts can be replaced.)
You can change the broken zipper or just the puller which is depending on the damage.
Sewing Line Repair
If you found the sewing line is broken, please repair it immediately. Otherwise, the broken part will be expanded.
The most weight-bearing part of the bag is in handle and strap. We will strengthen the leather if the damage part is not serious.On the contrary, we will replace a new part for repairing.
For the lining of your bag,wallet or other goods is broken, it can also be replaced.
We are just briefly introduced some parts of maintenance service,
if you have any other questions regarding the service, please fill in the following form.