RETURN AND EXCHANGE

We understand shopping online could be difficult.In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.

In Stores in Hong Kong
Come on down to our stores to make the refund if they are conveniently located near you.

  • Moko Store

         Shop M06, MTR Floor, MOKO, 193 Prince Edward Rd W, Mong Kok
         11:00 - 21:30
         +(852)-2609-0001

  • K11 Art Mall

         Shop B229A, B2, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, 
         11:00 - 21:30
         +(852)-2609-0077

You can also try on different bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!

  • Please make sure all items are unused and still have their tags intact
  • For us to facilitate the exchange, please bring along a valid receipt or order number for your purchase
  • You may exchange to another item
    Exchange to lower value item – we will reimburse the difference in cash
    Exchange to higher value item – we require you to top up! 

Your return must be made within 14 days from the date upon receiving the product.

By Mail
Don’t have the time to head down to our stores? You can do the return via mail and we will cover the charge.
You may return your order by mail but first please email us.We will further inform you the procedure.

Your return must be made within 14 days from the date upon receiving the product.