Shipping Guide
For all orders
Please note that pre-sales care services are unavailable to oversea customers.
Some items cannot be delivered depending on the custom law of your country of residence.
Payment
We accept credit card as payment methods.
Shipping of orders
We will ship the products in 3 to 7 working days
Hong Kong & Macau Shipping
All packages are shipped from our Hong Kong office via SF express, unless otherwise stated.
Delivery lead times are just an estimate and include the packing of your order upon confirmation.
Country/Region |
Delivery Fee (HKD) |
Delivery Timeframe (Business Days) |
| Hong Kong |
Free shipping with minimum spend of HKD1000 |
3-7 |
| Macau |
Free shipping with minimum spend of HKD1000 |
4-8 |
To check on your delivery status, you can always email to customer_hk@mother-house.jp or message us on Facebook.
International Shipping
All international orders will be shipped via Speedpost.
We provide international shipping to all countries, please contact us at customer_hk@mother-house.jp or message us on Facebook if you require more information on shipping fees.
Please expect some delays on top of the delivery timeframes below:
Delivery lead times are just an estimate and include the packing of your order upon confirmation. All deliveries come with a tracking number and will be provided to you with an email confirmation.
Country/Region |
Delivery Fee (HKD) |
Delivery Timeframe (Business Days) |
| Mainland China | $60-120
*depend on the district and weight |
10-14
*depend on the delivery |
Customs duty and other taxes
There are some cases in which customers are required to pay consumption taxes associated with importing goods.The amount of tax may differ based on various conditions.