We would be glad to assist you with your concerns or questions through a call or at our store.
Call us or visit us at any of our stores in Hong Kong. We'll be glad to keep some products at our store for 1 week for you to try in our stores too.
Moko Store Shop M06, MTR Floor, MOKO, 193 Prince Edward Rd W, Mong Kok ,Hong Kong 11:00 - 21:30 +852-2609-0001
K11 Art Mall Shop B229A, B2, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong 11:00 - 21:30 +852-2609-0077
訂購
海外客戶無法使用售前護理服務。
根據您所在國家/地區的習慣法，某些物品無法交付。
付款
我們接受信用卡作為付款方式。
關稅和其他稅費
在某些情況下，要求客戶支付與進口商品有關的消費稅。
稅額可能會根據各種條件而有所不同。
退貨和取消政策
僅在出現初始缺陷和損壞的情況下，我們接受購買物品的退貨。在這種情況下，請在購買後八天內通知我們。
我們不接受任何其他原因的退貨或換貨。
We understand shopping online could be difficult.In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.
In Stores in Hong Kong Come on down to our stores to make the refund if they are conveniently located near you.
Moko Store
Shop M06, MTR Floor, MOKO, 193 Prince Edward Rd W, Mong Kok 11:00 - 21:30 +(852)-2609-0001
K11 Art Mall
Shop B229A, B2, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, 11:00 - 21:30 +(852)-2609-0077 You can also try on different bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!
Please make sure all items are unused and still have their tags intact
For us to facilitate the exchange, please bring along a valid receipt or order number for your purchase
You may exchange to another item Exchange to lower value item – we will reimburse the difference in cash Exchange to higher value item – we require you to top up!
Your return must be made within 14 days from the date upon receiving the product.
By Mail Don’t have the time to head down to our stores? You can do the return via mail and we will cover the charge. You may return your order by mail but first please email us.We will further inform you the procedure.
Do send us an email toclient@mother-house.hk with your order number and proof of purchase.
Your return must be made within 14 days from the date upon receiving the product.
