We understand shopping online could be difficult as the image and colour may differ from expectations. There is also the possibility that the person you’re sending the gift to have a different preference.
We would like our customers to be truly satisfied with our products as we want you to use them for a long time as life partners. We also value the craftsmanship and effort of our craftsmen as they handmade these products with their heart and soul.
In the scenario you are not 100% satisfied with your purchase, we will gladly accept an exchange or refund.*
Don’t have the time to head down to our stores? You can return the item via mail and we will cover the charge. Please send us an email to firstname.lastname@example.org with your order number and proof of purchase. We will follow up with instructions on the entire procedure.
The return must be made within 14 days from the date upon receiving the product.
It is important that your return item is sent to us via a traceable package as we'll not be responsible for any lost packages sent through non-traceable mailing options. We hope to receive the items as soon as you do!
Return in store (Hong Kong only)
Come on down to our MOKO store and our staff with help you process the refund.
Shop M06, MTR Floor, MOKO, 193 Prince Edward Rd W, Mong Kok
Hours: 11:30 - 20:00
You can also try on one of our other bags and if you do see something you like, we can make the exchange on the spot. Approach any of our friendly staff in store for more assistance!
- Please make sure all items are unused.
- For us to make the exchange, please bring along a valid receipt or order number for your purchase.
- If the exchange item value is higher, we will also require you to pay the difference.
*Scarf and jewelry products are personal products. There is no 14-days appreciation period. Once the products are sold, no return or exchange service is accepted.